Shipping policy

At James Harper, we strive to deliver your orders as quickly and safely as possible. This Shipping & Cancellation Policy explains how we process, ship, and cancel orders placed on our website https://jamesharper.in/.

By placing an order, you agree to the terms outlined below.

1. Shipping Policy

1.1 Shipping Locations

We currently ship only within India. We do not offer international shipping at this time.

1.2 Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Orders placed after 2:00 PM IST or on weekends/holidays will be processed on the next business day.

1.3 Delivery Time

  • Standard Shipping: Estimated delivery within 4–7 business days from the date of dispatch.
  • Express Shipping (if available): Estimated delivery within 2–4 business days (additional charges may apply).

Delivery times are estimates and may vary due to courier partner delays, weather conditions, or other unforeseen circumstances.

1.4 Shipping Charges

  • Free Shipping: On all orders above ₹[Insert amount, e.g., 499 or 599].
  • Standard Shipping Fee: A flat rate of ₹[Insert amount, e.g., 49 or 59] for orders below the free shipping threshold.

Any applicable shipping charges will be clearly displayed at checkout.

1.5 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email/SMS containing a tracking number and a link to track your package in real time.

1.6 Undeliverable Packages

If a package is returned to us due to:

  • Incorrect or incomplete address provided by the customer,
  • Repeated failed delivery attempts,
  • Refusal to accept the package,
  • Unavailability of the recipient,

The customer will be responsible for re-shipping charges (if a reshipment is requested). Alternatively, we may cancel the order and issue a refund excluding the original shipping charges.

1.7 Delayed or Lost Shipments

While we partner with reliable courier services, James Harper is not liable for delays caused by the courier partner, natural disasters, strikes, or government restrictions. If your package is lost in transit, please contact us within 7 days of the estimated delivery date, and we will file a claim with the courier partner and either reship or refund your order.

2. Cancellation Policy

2.1 Cancellation by Customer (Before Dispatch)

You may cancel your order any time before it is shipped.

To request a cancellation, please email us at customercare@jamesharper.in with your order ID and the subject line "Cancellation Request".

Once confirmed, we will cancel the order immediately, and no cancellation fees will be charged.

Refunds for canceled orders will be processed within 7–10 business days to the original payment method.

2.2 Cancellation by Customer (After Dispatch)

Once your order has been dispatched (i.e., handed over to the courier partner), it cannot be canceled.

However, once you receive the package, you may initiate a return under our Return & Refund Policy (provided within the return window).

2.3 Cancellation by James Harper

We reserve the right to cancel an order in the following circumstances:

  • The product is out of stock or discontinued.
  • There is an error in pricing or product information on the website.
  • The shipping address is invalid or located in a non-serviceable area.
  • Suspicious or fraudulent activity is detected.

In such cases, you will be notified immediately, and a full refund (including shipping charges, if any) will be issued within 7–10 business days.

2.4 Partial Cancellation

If your order contains multiple items and only some are cancelled (by you or by us), only the cancelled items will be refunded. The rest of the order will be processed normally.

3. Contact Information for Shipping & Cancellation Queries

If you have any questions regarding your shipment or wish to cancel an order, please reach out:

Email: customercare@jamesharper.in

Address:
No. 43, Eswaran Kovil Street,
T.K.K Mill Compound,
Uthukuli, Tiruppur - 638751

For general inquiries, you may also use the contact page: https://jamesharper.in/pages/contact

4. Changes to This Policy

We may update this Shipping & Cancellation Policy from time to time. The latest version will always be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.