Faqs

1. What products do you offer on James Harper? +

We offer a wide range of premium innerwear for men, women, and kids, along with a curated collection of stylish men’s casual wear.

2. Are your products available across India? +

Yes, we ship our products across India. Delivery timelines may vary depending on your location.

3. How can I place an order? +

Simply browse the product categories, select your items, choose size and quantity, and proceed to checkout. Follow the prompts to complete payment and confirm your order.

4. What materials are used in your men's innerwear? +

Our men's innerwear is crafted from high-quality, breathable cotton and cotton blends for all-day comfort and durability.

5. Is it safe to wash your innerwear in a machine? +

Most of our innerwear is machine-washable, but we recommend checking the care instructions on each product label for best results.

6. Are your kids' innerwear products skin-friendly? +

Absolutely. Our kids’ innerwear is made from soft, hypoallergenic materials that are gentle on young skin.

7. What age groups do your kids' innerwear cater to? +

Our range covers toddlers to pre-teens.

8. How long does delivery take? +

Standard delivery takes 3–7 working days depending on your location.

9. Do you offer returns or exchanges? +

Yes, we offer returns and exchanges for eligible products within 7 days of delivery. Innerwear is only returnable in case of a manufacturing defect or wrong item delivered, due to hygiene concerns.

10. How can I initiate a return or exchange? +

Contact our customer support via the website or email us at support@jamesharper.in with your order details.

11. What payment methods do you accept? +

We accept all major credit/debit cards, net banking, UPI, and cash on delivery (COD) in selected areas.