Refunds & Exchanges Policy

At James Harper, we strive to ensure every customer is happy with their purchase. If your product isn't the right fit, we’ll do our best to make it right—through a refund, exchange, or store credit, depending on the case.

1. Eligibility for Refunds & Exchanges 

You may request a refund or exchange within 7 days of delivery, provided that:

  • The item is in unused, unwashed, and original condition
  • All original tags, packaging, and hygiene seals are intact
  • The product is not from the non-returnable category (see Section 2)
  • The request is raised within the stipulated return window

2. Non-Refundable / Non-Exchangeable Items

For hygiene and safety reasons, the following are not eligible for return, exchange, or refund:

  • Innerwear (briefs, trunks, boxers, vests)
  • Undergarments, socks, undershirts
  • Items marked “Final Sale” or “Non-returnable” on the product page

However, if you receive a damaged, defective, or incorrect item, you are eligible for a full refund or free exchange.

3. How to Request a Refund or Exchange

To raise a request:

  • Email us at support@jamesharper.in with your Order ID, reason, and clear photos of the product (if damaged or incorrect).
  • Our team will review and respond within 24–48 hours.
  • If approved, we’ll arrange a reverse pickup (if your pin code is serviceable). Otherwise, we’ll guide you to self-ship the product and reimburse the courier charges up to ₹70.

4. Processing Refunds

  • Once the returned item is received and inspected, we’ll notify you about the refund status. 
  • Approved refunds are processed within 5–7 business days:
    • Prepaid Orders: Refunded to the original payment method
    • Cash on Delivery Orders: Refunded via bank transfer or store credit

Note: In case of product damage due to customer handling or missing packaging, refunds may be partially approved or denied.

5. Exchanges (Size/Style)

  • You may exchange for a different size or color, subject to availability.
  • If the requested item is out of stock, you may opt for:
    • A full refund
    • Store credit
    • A replacement with a similar product (upon approval)

6. Late or Missing Refunds

If your refund hasn't been received:

  • First check your bank account or UPI wallet again.
  • Contact your bank/payment provider—processing times may vary.

7. Contact Us

For any refund or exchange-related support, reach out to:

Email: support@jamesharper.in

We’re here to ensure you have a smooth, transparent, and fair experience with James Harper—because your satisfaction is our style.