Delivery Policy

At James Harper, we are committed to delivering your orders accurately, in good condition, and on time. This Delivery Policy outlines our shipping timelines, partners, charges, and other delivery-related terms.

1. Serviceable Locations

We deliver to most pin codes across India via trusted courier partners such as Delhivery, Bluedart, Xpressbees, and others.

If your location is not serviceable, our team will contact you and assist with alternatives or issue a full refund.

2. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays are processed the next working day.

3. Estimated Delivery Time

  • Metro Cities: 2–4 business days
  • Other Cities/Towns: 3–7 business days
  • Remote Areas: 5–9 business days

Please note: Delivery timelines are estimated and may vary due to unforeseen circumstances such as strikes, weather conditions, or courier delays.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹499.
  • A flat shipping fee of ₹49 is applicable on orders below ₹499.
  • Cash on Delivery (COD) orders may incur a small additional fee.

5. Order Tracking

Once your order is shipped, you will receive an email/SMS with your tracking ID and courier partner details. You can track your shipment directly via the link provided.

6. Multiple Shipments

If you have ordered multiple items, they may be shipped separately depending on availability. You will receive individual tracking details for each shipment.

7. Delivery Attempts

Our courier partners will attempt delivery up to 3 times. If the order is undelivered after multiple attempts, it will be returned to our warehouse.

To ensure a smooth delivery: 

  • Provide a complete and accurate shipping address.
  • Include a reachable contact number.

8. Undelivered or Delayed Orders

In rare cases of significant delays, non-delivery, or lost packages, please contact us within 7 days of the expected delivery date. We’ll investigate and offer a suitable resolution, including replacement or refund if necessary.

9. Tampered Packages

If the package appears tampered or damaged at the time of delivery, please refuse to accept and contact us immediately. We will arrange for a replacement or refund.

10. Contact Us

For delivery-related queries or support, please reach out to us:
Email: support@jamesharper.in