Return & Refund Policy
At James Harper, we want you to love what you wear. If you're not satisfied with your purchase, we're here to help, subject to the terms below.
1. Return Eligibility
You may request a return or exchange within 7 days of delivery, provided:
- The item is unused, unwashed, and in original condition
- Tags, packaging, and hygiene seals are intact
- The item is not from the non-returnable category (see below)
2. Non-Returnable Items
Due to hygiene reasons, the following cannot be returned:
- Innerwear (briefs, trunks, boxers, vests)
- Socks or undershirts
- Items marked as “Final Sale” or “Non-returnable” on the product page
However, if you receive a damaged, defective, or incorrect product, we will offer a full replacement or refund.
3. How to Request a Return
To initiate a return:
- Email us at support@jamesharper.in with your order number and reason for return.
- Attach a clear photo of the product (if defective or wrong item).
- Our support team will respond within 24–48 hours to approve and arrange reverse pickup (wherever serviceable).
4. Reverse Pickup & Self-Shipping
- We offer free reverse pickup in most serviceable pin codes.
- If reverse pickup is not available, you may self-ship the item to our warehouse. In such cases, we will reimburse reasonable courier charges (up to ₹70) after verification.
5. Refunds
- Once your return is received and inspected, we will notify you of the approval.
- Refunds are processed within 5–7 business days to your original payment method.
- For COD orders, refunds will be issued via bank transfer or store credit.
6. Exchanges
- You may request a size exchange for eligible products.
- Exchanges are subject to stock availability.
- If the desired item/size is unavailable, a refund will be issued.
7. Cancellations
- Orders can be canceled before shipment only.
- Prepaid orders canceled before dispatch will be fully refunded.
- COD orders may be canceled by replying to the confirmation message or contacting customer support.
8. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Email: support@jamesharper.in
We’re committed to delivering quality and satisfaction—thank you for shopping with James Harper.