Refund policy

At James Harper, your satisfaction is our priority. We understand that buying innerwear online can be different from an in-store experience. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our website, https://jamesharper.in/.

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms set forth below. 

1. Return Window

You have 15 days from the date of delivery to initiate a return request.

Any return request made after this 15-day period will not be accepted.

2. Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused & Unwashed: The product must be in its original, unused, and unwashed condition.
  • Original Packaging: The item must be returned in its original packaging with all tags and labels attached.
  • Proof of Purchase: A valid order ID or invoice is required to process the return.

Note on Hygiene: For health and hygiene reasons, innerwear that has been worn, used, or washed will not be accepted for return or exchange.

3. When Returns Are Unconditionally Accepted (Consumer Rights)

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we unconditionally accept the return of goods in the following scenarios:

  • Defective Product: The product has a manufacturing defect.
  • Wrong Product Delivered: The item received is different from what was ordered.
  • Missing Parts or Accessories: The product is incomplete.
  • Delayed Delivery: The shipment was delivered significantly beyond the promised delivery timeline.

If your return falls under any of the above categories, James Harper will bear the return shipping costs.

4. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, or used.
  • Items returned without original tags or in non-original packaging.
  • Products purchased during a "Final Sale" or marked as "Non-Returnable."
  • Any item returned after the 15-day return window.

5. Return Process

To initiate a return, please follow these simple steps:

  1. Contact Us: Email our customer support team at customercare@jamesharper.in within 15 days of receiving your order. Please include your order ID, the product you wish to return, and a clear reason for the return.
  2. Await Approval: Our team will review your request and respond within 2–3 business days with a Return Authorization and instructions.
  3. Pack & Ship: Carefully pack the unused product in its original packaging, include the invoice, and ship it to our registered address.
  4. Inspection: Once we receive the returned item, our quality team will inspect it to ensure it meets our return criteria. This process usually takes 3–5 business days.
  5. Refund/Exchange: After the product is approved, your refund or exchange will be processed as per the details below.

6. Refunds

Once your return is approved:

  • Method: Refunds will be credited to the original payment method (credit card, debit card, UPI, net banking, or wallet) used at the time of purchase.
  • Processing Time: The refund will be initiated within 7–14 working days of the product being approved by our quality team.
  • Notification: You will receive a confirmation email once the refund has been processed. Please note that depending on your bank or payment provider, it may take additional time (typically 3–7 business days) for the refund to reflect in your account.

7. Exchanges

We only offer exchanges for defective, damaged, or wrong products delivered. If you need a different size or a different product, we recommend returning the original item for a refund and placing a fresh order for the desired item.

8. Shipping Costs for Returns

  • For Returns Due to Our Error (Defective/Wrong Product): James Harper will provide a free return label or reimburse the reasonable shipping costs, provided you use a standard shipping method.
  • For Change of Mind Returns: The cost of return shipping will be borne by the customer. The original shipping charges (if any) are non-refundable.

9. Cancellations

  • Before Dispatch: You can cancel your order at any time before it is shipped. Please email us immediately. No cancellation fees will be applied.
  • After Dispatch: Once an order has been shipped, it cannot be canceled. Please follow the return process after receiving the item.

10. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us at:

Email: customercare@jamesharper.in

Address:
No. 43, Eswaran Kovil Street,
T.K.K Mill Compound,
Uthukuli, Tiruppur - 638751

For general inquiries, you can also use the contact form on our website: https://jamesharper.in/pages/contact