Terms & Policies – James Harper
Table of contents

Shipping & Cancellation Policy

At James Harper, we strive to deliver your orders as quickly and safely as possible. This Shipping & Cancellation Policy explains how we process, ship, and cancel orders placed on our website https://jamesharper.in/.

By placing an order, you agree to the terms outlined below.

Shipping Policy

Shipping Locations
We currently ship only within India. We do not offer international shipping at this time.

Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed after 2:00 PM IST or on weekends/holidays will be processed on the next business day.

Delivery Time

  • Standard Shipping - Estimated delivery within 4–7 business days from the date of dispatch.
  • Express Shipping - Estimated delivery within 2–4 business days (additional charges may apply).

Delivery times are estimates and may vary due to courier partner delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping - On all orders above ₹500.
  • Standard Shipping Fee - A flat rate of ₹150 for orders below the free shipping threshold.

Any applicable shipping charges will be clearly displayed at checkout.

Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email/SMS containing a tracking number and a link to track your package in real time.

Undeliverable Packages
If a package is returned to us due to:

  • Incorrect or incomplete address provided by the customer.
  • Repeated failed delivery attempts.
  • Refusal to accept the package.
  • Unavailability of the recipient.

The customer will be responsible for re-shipping charges (if a reshipment is requested). Alternatively, we may cancel the order and issue a refund excluding the original shipping charges.

Delayed or Lost Shipments
While we partner with reliable courier services, James Harper is not liable for delays caused by the courier partner, natural disasters, strikes, or government restrictions. If your package is lost in transit, please contact us within 7 days of the estimated delivery date, and we will file a claim with the courier partner and either reship or refund your order.

Cancellation Policy

Cancellation Before Dispatch
You may cancel your order any time before it is shipped.
To request a cancellation, please email us at customercare@jamesharper.in with your order ID and the subject line "Cancellation Request".

Once confirmed, we will cancel the order immediately, and no cancellation fees will be charged.
Refunds for canceled orders will be processed within 7–10 business days to the original payment method.

Cancellation After Dispatch
Once your order has been dispatched (i.e., handed over to the courier partner), it cannot be canceled.
However, once you receive the package, you may initiate a return under our Return & Refund Policy (provided within the return window).

Cancellation by James Harper
We reserve the right to cancel an order in the following circumstances:

  • The product is out of stock or discontinued.
  • There is an error in pricing or product information on the website.
  • The shipping address is invalid or located in a non-serviceable area.
  • Suspicious or fraudulent activity is detected.

In such cases, you will be notified immediately, and a full refund (including shipping charges, if any) will be issued within 7–10 business days.

Partial Cancellation
If your order contains multiple items and only some are cancelled (by you or by us), only the cancelled items will be refunded. The rest of the order will be processed normally.

Contact Information

If you have any questions regarding your shipment or wish to cancel an order, please reach out to us.

Changes to This Policy

We may update this Shipping & Cancellation Policy from time to time. The latest version will always be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Returns & Refunds

At James Harper, your satisfaction is our priority. We understand that buying innerwear online can be different from an in-store experience. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our website https://jamesharper.in/.

Please read this policy carefully before making a purchase. By placing an order on our website, you agree to the terms set forth below.

Return Window

You have 15 days from the date of delivery to initiate a return request.
Any return request made after this 15-day period will not be accepted.

Eligibility Criteria for Returns

To be eligible for a return, your item must meet the following conditions:

  • Unused & Unwashed - The product must be in its original, unused, and unwashed condition.
  • Original Packaging - The item must be returned in its original packaging with all tags and labels attached.
  • Proof of Purchase - A valid order ID or invoice is required to process the return.

Please note:

  • For health and hygiene reasons, innerwear that has been worn, used, or washed will not be accepted for return or exchange.

When Returns Are Accepted

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we unconditionally accept returns in the following scenarios:

  • Defective Product - The product has a manufacturing defect.
  • Wrong Product Delivered - The item received is different from what was ordered.
  • Missing Parts or Accessories - The product is incomplete.
  • Delayed Delivery - The shipment was delivered significantly beyond the promised delivery timeline.

If your return falls under any of the above categories, James Harper will bear the return shipping costs.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products that have been worn, washed, or used.
  • Items returned without original tags or in non-original packaging.
  • Products purchased during a "Final Sale" or marked as "Non-Returnable".
  • Any item returned after the 15-day return window.

Return Process

To initiate a return, please follow these simple steps:

  • Contact Us - Email our customer support team at customercare@jamesharper.in within 15 days of receiving your order. Please include your order ID, the product you wish to return, and a clear reason for the return.
  • Await Approval - Our team will review your request and respond within 2–3 business days with a Return Authorization and further instructions.
  • Pack & Ship - Carefully pack the unused product in its original packaging, include the invoice, and ship it to our registered address.
  • Inspection - Once we receive the returned item, our quality team will inspect it to ensure it meets our return criteria. This process usually takes 3–5 business days.
  • Refund/Exchange - After the product is approved, your refund or exchange will be processed as applicable.

Refunds

Once your return is approved:

  • Refund Method - Refunds will be credited to the original payment method (credit card, debit card, UPI, net banking, or wallet) used at the time of purchase.
  • Processing Time - The refund will be initiated within 7–14 working days after the product is approved by our quality team.
  • Notification - You will receive a confirmation email once the refund has been processed. Depending on your bank or payment provider, it may take an additional 3–7 business days for the refund to reflect in your account.

Exchanges

We only offer exchanges for defective, damaged, or wrong products delivered.
If you need a different size or a different product, we recommend returning the original item for a refund and placing a fresh order for the desired item.

Shipping Costs for Returns

  • Returns Due to Our Error - James Harper will provide a free return label or reimburse reasonable shipping costs for defective or incorrect products, provided you use a standard shipping method.
  • Change of Mind Returns - The return shipping cost will be borne by the customer. Original shipping charges (if any) are non-refundable.

Cancellations

  • Before Dispatch - You can cancel your order any time before it is shipped by emailing us immediately. No cancellation fees will be applied.
  • After Dispatch - Once an order has been shipped, it cannot be canceled. You may initiate a return after receiving the item, subject to this policy.

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us.

Privacy Policy

James & Harper operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). James & Harper is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "Personal Information", we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.
  • Financial information including payment card details, transaction information and payment confirmations.
  • Account information including username, password, security questions, preferences and settings.
  • Transaction information including viewed, purchased, returned, exchanged or cancelled products.
  • Communications with us including customer support inquiries.
  • Device information including IP address, browser, device and network details.
  • Usage information regarding how and when you interact with our Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, communicate with us or otherwise provide your information.
  • Automatically through cookies, similar technologies and your use of our Services.
  • From our service providers who process information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with our Services, we may use your personal information for the following purposes:

  • Provide, Tailor & Improve Services - To process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, remember your preferences and personalize your shopping experience.
  • Marketing & Advertising - To send promotional emails, SMS, advertisements and personalized marketing based on your interactions with our Services.
  • Security & Fraud Prevention - To authenticate accounts, secure payments, detect fraudulent or illegal activities and protect our Services.
  • Customer Support - To respond to your inquiries and maintain our relationship with you.
  • Legal Reasons - To comply with applicable laws, legal processes and enforce our policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy.

  • Service Providers - With Shopify, vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • Business & Marketing Partners - To provide marketing services and personalized advertising. Our partners may use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to opt out of targeted advertising.
  • With Your Consent - When you request or authorize us to share your information with third parties, such as shipping providers or through social media integrations.
  • Affiliates - With our affiliated companies or entities within our corporate group.
  • Legal & Business Requirements - In connection with mergers, acquisitions, bankruptcy proceedings, legal obligations, law enforcement requests, or to protect our Services, users and legal rights.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services.

Information you submit through our website may be shared with Shopify and third parties located in countries outside your country of residence.

We also use certain Shopify enhanced features that combine information from your interactions with our store, other merchants and Shopify to improve our business and your shopping experience.

For these enhanced features, Shopify is responsible for processing your personal information and responding to requests regarding your privacy rights.

You may learn more about Shopify's privacy practices by visiting the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites or online platforms that are not operated or controlled by James & Harper.

We encourage you to review the privacy policies and terms of those websites before providing any personal information.

We are not responsible for the privacy practices, security, accuracy or content of third-party websites or platforms.

The inclusion of third-party links does not imply our endorsement unless specifically stated.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.

If you believe a child has provided us with personal information, please contact us so that we can delete the information where appropriate.

As of the effective date of this Privacy Policy, we do not knowingly share or sell the personal information of individuals under 16 years of age where prohibited by applicable law.

Security & Retention of Information

We use reasonable safeguards to protect your personal information. However, no security system or method of electronic transmission is completely secure, and we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain your personal information only for as long as necessary to:

  • Maintain your account and provide our Services.
  • Process transactions and fulfill orders.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements and policies.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may not apply in every circumstance and may be subject to applicable laws.

  • Right to Access - You may request access to the personal information we hold about you.
  • Right to Delete - You may request that we delete your personal information where permitted by law.
  • Right to Correct - You may request correction of inaccurate or incomplete personal information.
  • Right to Data Portability - You may request a copy of your personal information or ask us to transfer it to another party where applicable.
  • Communication Preferences - You may opt out of receiving promotional emails by using the unsubscribe link included in our emails. Even if you opt out, we may still send non-promotional communications relating to your account or orders.

You may exercise these rights through the options available on our Services or by contacting us using the details provided below.

To learn more about how Shopify processes your personal information and your available rights, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

We will not discriminate against you for exercising your privacy rights.

Before processing your request, we may need to verify your identity as required by applicable law.

If permitted by law, you may authorize another person to submit a request on your behalf. We may require proof of authorization and identity verification before processing such requests.

We will respond to all valid requests within the timeframe required by applicable law.

Complaints

If you have any concerns or complaints regarding how we collect, use or process your personal information, please contact us using the contact details provided below.

Depending on where you reside, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred to, stored or processed in countries outside the country where you reside.

Where personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, we rely on legally recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent safeguards, unless the destination country has been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, operational requirements, legal obligations, or regulatory requirements.

The latest version of this Privacy Policy will always be available on this page and will include the updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and protect your personal information.

Contact Information

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any of your privacy rights, please contact us.

  • Phone - +91 98 1802 5434
  • Email - digital@jamesharper.in
  • Address - J&H Textiles LLP, No. 43, Eswaran Kovil Street, T.K.K. Mill Compound, Uthukuli, 641607, Tirupur, Tamil Nadu, India.

Terms of Service

Welcome to James Harper. These Terms of Service ("Terms") govern your access to and use of our website https://jamesharper.in/, and the purchase of products from our platform.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Eligibility

By using this website, you confirm that you are at least 18 years old or are accessing the website under the supervision of a parent or legal guardian.

Products and Services

James Harper offers innerwear and related apparel products for sale.
We make every effort to display product details, descriptions, and pricing accurately. However, we do not guarantee that all information is error-free, complete, or current.
We reserve the right to modify or discontinue any product without prior notice.

Pricing and Payments

  • All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice.
  • Payments must be made through the approved payment methods available on the website.
  • In case of payment failure, your order will not be processed.

Order Acceptance and Cancellation

  • Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance of the order.
  • We reserve the right to cancel or refuse any order due to product unavailability, pricing errors, or suspected fraudulent activity.
  • You may cancel your order before it is dispatched. After dispatch, cancellation is not permitted.

Shipping and Delivery

We aim to deliver your order within the estimated timeframe. However, delays may occur due to unforeseen circumstances.
James Harper is not liable for delays caused by courier partners or other external factors.

Returns, Refunds & Exchanges

All returns, refunds, and exchanges are governed by our Return and Refund Policy available on our website.
By placing an order, you agree to the terms outlined in that policy.

User Responsibilities

When using our website, you agree not to:

  • Provide false or misleading information.
  • Use the website for unlawful or fraudulent activities.
  • Attempt to disrupt or interfere with the website's security or functionality.
  • Copy, reproduce, distribute, or exploit any website content without prior written permission.

Intellectual Property

All content on this website, including logos, images, text, graphics, designs, and other materials, is the property of James Harper and is protected under applicable intellectual property laws.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by applicable law, James Harper shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use of our website or products.
Our maximum liability, under any circumstances, shall not exceed the amount paid by you for the purchased product.

Disclaimer

All products and services are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

Third-Party Links

Our website may contain links to third-party websites for your convenience.
James Harper is not responsible for the content, privacy policies, or practices of any third-party websites.

Privacy

Your use of this website is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how we collect, use, and protect your personal information.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Tiruppur, Tamil Nadu.

Changes to These Terms

We reserve the right to update or modify these Terms at any time without prior notice.
Any changes will become effective immediately upon being posted on this page. We encourage you to review these Terms periodically.

Contact Information

If you have any questions regarding these Terms of Service, please contact us.